Our Commitment

Hillcrest Management has managed residential properties for over 30 years and over that time; we have prided ourselves on the level of service that we have provided to our tenants.  We have always thought of every property as our home and treat it as such.

Every Hillcrest property is defined by its maintenance and appearance.  We believe strongly that every property can and should be maintained to the highest possible levels.  When a property is maintained correctly, not only are the tenants happier, they take better care of the building.  Additionally, a staff that is proud of their work is a staff that needs less motivation.  In the long run it is cheaper to keep a building that is spotlessly maintained than a property that is continually taking shortcuts.

While our buildings are notable for their impeccable maintenance, each buildings philosophy reflects the needs of both the owners and the tenants.  We will work with you to provide a system that best suits your demands and needs.

Hillcrest Management oversees every aspect of the operations of a project from administration to janitorial services.  We have extensive experience and relationships with a variety of subcontractors, trades, engineers and general contractors.  There is no aspect of property maintenance that we have not been involved with in our long history.  

Philosophy

Every Hillcrest property is defined by its maintenance and appearance.  We believe strongly that every property can and should be maintained to the highest possible levels.  When a property is maintained correctly, not only are the tenants happier, they take better care of the building.  Additionally, a staff that is proud of their work is a staff that needs less motivation.  In the long run it is cheaper to keep a building that is spotlessly maintained than a property that is continually taking shortcuts.

Although we have had an occasional detractor wonder why we keep buildings so perfect, it is simple.  The first piece of paper is the hardest to throw on a floor.  If the tenants and the staff understand what a building should look like, everyone will make an effort to keep it that way.  Many times it is just a matter of educating staff and tenants and getting everyone to “buy in” on the principle.

There is an additional financial and mechanical reason for our demands for excellence.  When a subcontractor comes into a building to work on a mechanical system and they see a clean, well-kept work area; they tend to do a better job and perform more professionally.  This can save a significant amount of money as they too “buy in” on the concept of excellence in job performance.

Matched to this concept of asset maintenance is a commitment to involving tenants in a variety of social events designed to make everyone feel that the entire project is a home.  Tenants that get along and have common goals are significantly easier to keep pleased that an isolated or, worse, fractious tenancy.

It is our goal to provide the most possible services to the most possible people.  To that end, we are more prone to provide services that are available to all people rather than allow a small group of tenants to dictate policy.  It is the duty of management to serve all of the tenants, not just the ones that may complain the most.  

We have found that by providing a clean, safe, comfortable, responsive living environment with supportive services and social activities, tenants are happy with where they live and are usually our greatest source of referrals.  

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